Refund policy

Last updated: 5 October 2026

At Zarvon, we want you to be happy with your purchase. If you receive an item that is defective, damaged, incorrect, or does not meet the applicable requirements of South African consumer law, please contact us and we will assist you.

1. Damaged or Defective Items

If your item arrives damaged or you discover a defect, please contact us as soon as possible after receiving your order.

Please provide:

Your order number
Your name and contact details
Photos of the item
Photos of the packaging, where applicable
A brief description of the problem

We may request that the item be returned to us for inspection.

Where an item is defective or otherwise covered by applicable consumer protection legislation, Zarvon will provide the appropriate remedy in accordance with South African law.

2. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us as soon as possible.

Once we have confirmed the error, we will arrange an appropriate solution, which may include replacement of the item or a refund.

3. Change-of-Mind Returns

If you simply change your mind about a purchase, returns will be considered subject to the applicable provisions of South African consumer law and the condition of the item.

Returned items must be unused, unworn and in their original condition and packaging.

Items that have been worn, damaged, altered or used beyond what is reasonably necessary to inspect the product may not qualify for a change-of-mind return.

4. Refunds

Where a refund is approved, it will normally be processed using the original payment method used for the purchase.

The time for the refund to reflect in your account may depend on the payment provider and your bank.

Shipping or delivery charges may not be refundable where the return is due to a change of mind, subject to any rights provided by applicable South African law.

5. Items Damaged Through Misuse

We cannot provide a refund or replacement for damage caused by misuse, improper care, accidental damage, unauthorised alterations or normal wear and tear, except where applicable consumer law provides otherwise.

6. Jewellery Care

Jewellery should be handled and stored with reasonable care. Exposure to chemicals, perfumes, lotions, water, excessive moisture, heat or physical impact may affect the appearance or condition of jewellery.

Such damage may not qualify as a manufacturing defect.

7. How to Request a Return or Refund

To request a return, replacement or refund, please contact us:

Email: zarvonshop@gmail.com
WhatsApp/Phone: 072 112 1776
Address: 80 Josias Street, Odendaalsrus, South Africa

Please include your order number and details of the reason for your request.

We will review your request and provide instructions regarding the return where necessary.

8. Consumer Rights

Nothing in this Returns & Refund Policy is intended to limit or exclude any rights you may have under applicable South African consumer protection legislation.

Where a statutory right applies, that right will take precedence over any conflicting provision of this policy.