Shipping policy

Last updated: 5 October 2026

At Zarvon, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Delivery Area

Zarvon currently delivers within South Africa.

We do not currently offer international delivery.

2. Order Processing

Orders are processed after successful payment has been received and confirmed.

We aim to process and dispatch orders as quickly as reasonably possible.

All products listed as available on our website are held in stock in South Africa, unless otherwise stated on the relevant product listing.

3. Delivery Times

Our estimated delivery time is:

5–10 working days

Delivery times are estimates and may vary depending on the delivery address, courier availability, public holidays and other circumstances outside of Zarvon's reasonable control.

Please allow additional time during periods of high order volumes, promotional periods and public holidays.

4. Shipping Costs

Our shipping rates are:

Orders under R1,500:
R99 flat-rate shipping.

Orders over R1,500:
FREE shipping.

The applicable shipping charge will be displayed during checkout before payment is completed.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please carefully check your delivery information before completing your purchase.

Zarvon cannot be held responsible for delays or additional costs resulting from an incorrect or incomplete delivery address supplied by the customer.

6. Courier Delivery

Orders are delivered using third-party courier services.

Once an order has been dispatched, customers may receive tracking information where available.

Delivery may require the customer or another authorised person to be available to receive the parcel.

7. Delayed Deliveries

While we aim to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

Courier delays
Severe weather
Public holidays
Incorrect or incomplete delivery information
High courier volumes
Operational disruptions
Other unforeseen circumstances

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the delivery with the relevant courier.

8. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and the product before discarding any packaging materials.

Contact Zarvon as soon as possible at zarvonshop@gmail.com or 072 112 1776 so that we can investigate the matter and assist you.

9. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and photographs where applicable so that we can investigate and resolve the issue.

10. Returned or Undeliverable Parcels

If a parcel is returned to Zarvon because an incorrect or incomplete delivery address was provided, or because delivery could not be completed for reasons attributable to the customer, additional delivery charges may apply if the customer requests the parcel to be resent.

Any applicable consumer rights remain unaffected.